2015 Toyota HIGHLANDER Steering Problems, Complaints and Defects, Recalls and Failures

This is an online automotive information provider of a detailed information on complaints, defects and recalls for Toyota HIGHLANDER 2015 steering. Our users can find data on mass market car models from most popular brands. The service allows to compare and analyze statistics for reported problems, complaints, recalls for various manufacturers. We hope our site will help with selecting of a reliable and safe car. By using this tool, you will be able to get records with description of safety issues for vehicles, equipment, tires and child restraints. These issues include safety recalls for your Toyota HIGHLANDER 2015 steering and complaints other owners have filed.
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2015 Toyota HIGHLANDER Steering Problems, Complaints and Defects

 Issue ID1188097
 Internal NHTSA #10722752
 ManufacurerToyota Motor Corporation
 BrandTOYOTA
 ModelHIGHLANDER
 Model Year2015
 File date20/05/15
 ComponentSTEERING
Product type codeVEHICLE
 Description of the problemI received my recall letter for the eps ecu unit 5/13. Inspection would take 1. 5 hours, replacement 2. 5 hours or longer depending on the dealer's work schedule. The first available appt at the dealership was 5/20. On 5/20 i drove to the dealership for a morning appointment and it was confirmed that my vehicle had the problem. I was told they had to order the part, would keep my vehicle and they would provide a loaner. I called the dealership on 5/27 for an update. Was told the part did not arrive but it was expected the next day. They would call with an update on 5/28. No call from the dealership on 5/28 so i called the toyota customer experience center (cec) and was given a case number. On 6/1, i called the dealership and was told the part still had not arrived but had been shipped. I called my cec rep and complained about the delay. I was informed that the repair parts have been on back order since last month and they are scheduled to begin arriving sometime during the month of june. I asked for an explanation of the information disconnect between the letter, toyota corporate and the dealership on the part availability for this recall . I also asked what toyota's definition of a reasonable amount of time was for addressing this recall and my rep was unable to provide an answer suggesting that the time varied by state. Day 13 has passed and neither my dealership nor toyota seem have a clue when this will be resolved. In addition, both the dealership and toyota were informed during our inital conversations that i have a cross-country relocation scheduled for 6/8. My rep said she would call me on june 4 to see how things are progressing. We were led to believe in the recall letter this was less than a one day project when indeed there is and has been a serious supply chain problem. Honesty from toyota on day one would have been nice.
 Vehicle Mileage at Failure
Number of Occurences
Source of the issueNHTSA WEB SITE
 City and StateMARENISCO, MI
VIN pattern 5TDJKRFH4FSXXXXXX
 Was vehicle invloved in a crash?N
 Was vehicle involved in a fire?N
 Was incedent reported to police?N
 Was medical attention required?N
 Was part original equipment?
No. of injured persons0
No. of fatalities0
 Date of purchase07/08/26
Was original owner?N
Anti-lock brakesN
Cruise controlN
Number of cylinders
Drive train type
Transmission type
 Vehicle speed
 DoT tire identifier
 Tire size
 Location of tire code
 Type of tire failure code
 Was defective tire repaired?
 Date of manufacture
Type of child seat code
Type of restraint
 Dealer's name
 Dealer's telephone number
 Dealer's city
 Dealer's state code
 Dealer's ZIP code
  • What is Recall?

    A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
  • What is Failure?

    Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
  • What is Defect?

    Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

 

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