Issue ID | 1187998 |
Internal NHTSA # | 10722682 |
Manufacurer | Toyota Motor Corporation |
Brand | TOYOTA |
Model | HIGHLANDER |
Model Year | 2015 |
File date | 29/05/15 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | I took my 2015 toyota highlander to fred anderson toyota in raleigh for a recall on the ciruit board for the electric power steering. They found that my car contained the defecctive part and were unable to provide me an eta on the replacement part. The dealershiip provided a camry rental car, not a comparable vehicle. The entire reason i purchased the highlander was becuase my family need a large suv. I traded in a car for an suv and have received a car back from them. I have left messages for the rental car manager and he has not returned my calls. The service department indicates thatt several highlanders have been waiting for this part for over a month now, which is unacceptable. It could be over a month before i get my brand new vehicle back (no one can tell me), and i'm stuck with a vehicle that does not meet my families daily needs. I called toyota corporate and they have offered no further assistance. |
Vehicle Mileage at Failure | 6000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | RALEIGH, NC |
VIN pattern | 5TDKKRFH4FSXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 09/09/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |