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2015 Toyota HIGHLANDER Service Brakes Problems, Complaints and Defects

Issue ID	1414104
Internal NHTSA #	11033450
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	HIGHLANDER
Model Year	2015
File date	10/10/17
Component	SERVICE BRAKES
Product type code	VEHICLE
Description of the problem	On 10/30/16 i took my 2015 highlander to a local toyota dealer for warped rotors. They agreed the rotors were warped and since it was at 35,000 miles they replaced all 4 rotors under warranty plus 2 new brake pads which i had to pay for. I noticed the same issue in late may of 2017 and called to ask about this. They said "we don't warranty warranty work" and suggested i called toyota headquarters. On june 21, 2017 i called toyota and filed a complaint. I was told to take the car to a different local dealer, closer to my home, and they would inspect the rotors for a charge. On july 11, 2017 i did this and the service rep told me she noticed that the rotors were "blue" and she noted that they should be changed. The service manager called toyota headquarters with this info but they refused to cover this, stating that this was normal wear and tear. Later that day i heard from the toyota hq rep who repeated that toyota could not cover this. On 8/7/2017 i filed a complaint with vermont attorney general's office. As of 10/10/17 this complaint is still not resolved as they won't cover the repair. The car is now at 63,000. This is a safety issue. Note: according to toyota nation website many others have had these same issues. Below is the response from the dealer on august 24, 2017. I discussed this situation with our assistant service manager. She did contact toyota to ask them to cover this repair and they declined. Their reasoning for this is that the condition of the brake rotors, i. E. They are blue, indicates a heat event. This usually results from heavy braking, braking while going downhill often or sometimes if the brakes got hot and then went through cool water. If you would like to address this with toyota further, i encourage you to reach out to the toyota customer experience center at 800-331-4331 or via email using this form. . .
Vehicle Mileage at Failure	35000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	HINESBURG, VT
VIN pattern	5TDBKRFH0FSXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	09/09/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

VF33E9HZT84843456 JNRCS1MW9HM690587 WVWZZZ9NZ3Y168721 WP1ZZZ9PZ4LA81125 U5YPV81BLPL144916 WBAVP71010VW66485 WDB6703531N107858 AFBGXXMJ2GCY67565 WVGZZZ5NZJW403397 U5YHB511AAL214235 WVWZZZ1KZAM085402 XWEKU811DEC006229

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2015 Toyota HIGHLANDER Service Brakes Problems, Complaints and Defects, Recalls and Failures

2015 Toyota HIGHLANDER Service Brakes Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?