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2014 Toyota HIGHLANDER Structure Body Problems, Complaints and Defects

Issue ID	1267763
Internal NHTSA #	10845993
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	HIGHLANDER
Model Year	2014
File date	09/03/16
Component	STRUCTURE:BODY
Product type code	VEHICLE
Description of the problem	The rear power door, first was sporatic, would open half way then stop, then you have to push the door open against the motors, then, sometimes it will close, but most time in the rain, you have to jump up and pull down the door, again against the motors, they resist quite alot, now the door, opens 2 inchs and stops and i can't get it to open more, told toyota, well, we have one guy that works on that, and it has to do it in front of him, shouldn't a complaint about a door not opening be safety related, its a door, it won't open and pushing against motors is very unwanted for a disabled person, the last 2 weeks, every time i go to store it won't work, and i have my hands full with grocery's, i have had to use side doors, to get things out when it won't open, took it back for the third time to toyota and dealership person said, i was rude, saying bs the door wouldn't open, so far, it does not open and toyota has not offered a fix, and i need to go on a trip, looks like a car rental, rather than take a chance my door won't open in the rain....... Its a back door to a car, it should open at all times, and no motor should be stoping it, and i was told they know about it, but again, the one person in building has to see it........ Wow, biggest car company in the world and i have to post this, 4 vechiles with them and rethinking it now, the horrible jbl stereo, is another post..... But shouldn't a door open at all times, it does not at the moment of writing this, last night it did not close all the way, and the wind caused the alarm to go off this morning... The very motors, that should close it did not work, again, it was 1/2 inch, open this time.... And it was raining all night.
Vehicle Mileage at Failure	12100
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	SPOKANE, WA
VIN pattern	5TDDKRFH5ESXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

8AFDR12P77J021514 WAUC4AFR2GA026842 1GBGP32J3J3316272 JF1GG67626H819339 JY4AH12Y55C015068 VF7RWAHXMGL042361 5XYK6CDF1RG215305 W1K1183511N277777 JHMCU1600CC201635 LSSLFNC15D0000198 5XYKT3A18BG099222 WBACB11020FC61509

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2014 Toyota HIGHLANDER Structure Body Problems, Complaints and Defects, Recalls and Failures

2014 Toyota HIGHLANDER Structure Body Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?