| Issue ID | 1292856 |
| Internal NHTSA # | 10876184 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2013 |
| File date | 19/06/16 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | When the lift gate of my toyota highlander was closing i heard a clunk and saw the lift arm detach from the body of the vehicle. I took it to the dealer and was told no warranty or extended warranty would cover the damage. I have 41,000 miles on the vehicle and the platinum extended warranty. I searched the internet and was shocked to see so many lawsuits and complaints against toyota for this design flaw. I have spoken to the regional toyota office and the most they are willing to do is 50% of the bill which would leave me to pay $1700. 00. Considering it looks to me that a $2 bolt is the culprit, i believe this is something that the manufacturer should have recalled not just done a silent service bulletin. If you could contact toyota and tell them they should do the right thing and replace the defective lift gate because of a terrible design, i would appreciate it. Thank you. |
| Vehicle Mileage at Failure | 41490 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | LEVITTOWN, PA |
| VIN pattern | 5TDDK3EHXDSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |