| Issue ID | 1161698 |
| Internal NHTSA # | 10690855 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2013 |
| File date | 24/02/15 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | On 2/20/2015 my parked toyota was hit in the front bumper causing damage. The party that hit me carried state farm insurance. They admitted fault and sent me to one of their preferred shops. The shop informed me that stae farm would not allow them to install a new bumper since my vehicle has 10,753 miles on it. State farm forced them to source a used bumper, even though this is part of the toyota safety system. I would not allow the used part to be installed. Senator richard blumenthal last week ask the attorney general and doj to investigate this practice over safety concerns. These used parts have not been tested or certified as safe by the original manufacturer. |
| Vehicle Mileage at Failure | 10753 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MILLERSVILLE, MD |
| VIN pattern | 5TDBK3EH1DSXXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |