| Issue ID | 1568271 |
| Internal NHTSA # | 11210544 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2013 |
| File date | 28/05/19 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Re: investigation ea18006. My car has been making a clunking sound in the steering column during slow turns to the right so i did an internet search and found numerous discussions and articles talking about a 'known' issue with the steering column. One article led me to your investigation. While at the dealer yesterday, i explained the issue and asked them to investigate. They said for $70 they can look into it. Given i consider steering a critical system, i protested the service charge and their only response was they could do a 'visual' inspection for free but it should be looked at deeply to diagnose properly. I had them proceed and they came back with a suggestion that the steering column be replaced. I asked if it was a safety concern and was told 'yes it will be at some point'. Obviously, i had them replace it but feel that if there is a safety issue here, they should be proactive and replace these steering columns on all affected products before someone gets hurt. I sent a concern to toyota as well but wanted to add this to your active investigation record. |
| Vehicle Mileage at Failure | 68700 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SIMSBURY, CT |
| VIN pattern | 5TDBK3EH2DSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |