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2013 Toyota HIGHLANDER Steering Problems, Complaints and Defects

Issue ID	1552552
Internal NHTSA #	11193497
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	HIGHLANDER
Model Year	2013
File date	02/04/19
Component	STEERING
Product type code	VEHICLE
Description of the problem	I have heard a knocking noise when turning my vehicle either wayfor the last several months. While in for regular service today, i asked dealer to check the noise. This is a 2013 with 60k miles on it; purchased certified used a couple of years ago. Service tech tells me it is related to the steering column, which will cost over $2000 to repair. He can't/ won't tell me the significance of this issue, saying maybe it is "just a noise". When i question that this seems like an unusually expensive repair at 60k miles, he does not really respond. A quick google search reveals that this is an extensive issue impacting many 2008-2013 highlanders. Toyota has gone so far as to have put out a technical service bulletin regarding this issue. It also appears this issue is being "investigated" by safety board. Steering is a critical safety component of a vehicle (obviously). Not only has this not been made an official recall by toyota, i was not informed at time of purchasing this certified vehicle of this issue, nor was i told today by service that this is an ongoing issue.
Vehicle Mileage at Failure	55000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	SOUTH BEND, IN
VIN pattern	5TDDK3EH4DSXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	20
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1D8HB58T69F716583 KNADH4A34B6916817 1J4GK48K95W660512 WAUZZZF42MA061410 1HD1PY912CB950183 2T2HA31U46C091327 WBA3B1G55FNT05212 1GCCS1440XK113665 KNAPM813BGK007283 55SWF4KB8FU086147 1NAT25S23XL006728 AHTGA3DCX00876109

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2013 Toyota HIGHLANDER Steering Problems, Complaints and Defects, Recalls and Failures

2013 Toyota HIGHLANDER Steering Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?