| Issue ID | 1518985 |
| Internal NHTSA # | 11155784 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2013 |
| File date | 24/11/18 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Around a year ago, at approximately 58000 miles, i began to notice a knocking sound and steering vibration when i turned in either direction at low speed in city driving. I took the vehicle in for evaluation at rice toyota. The technicians could not hear anything. I took it back at 61,118 in february 2018 as the steering had gotten worse, now loose and sloppy feeling at any speed. They could hear/feel it this time and i was told it was the electric power steering motor and to just "turn the radio up". I was ready to trade the vehicle in, as i felt unsafe driving it anymore, but knew i couldn't in it's current condition. I did some research and found that others were having the same problems. There was even a tsb (bulletin t-sb-0034-13) issued on 4/26/17 regarding the steering pinion shaft. After i felt that i couldn't drive this car it anymore, i returned to rice toyota once again on 11/24/18 at 67,770 miles and the repaired the vehicle. "immediate steering shaft needs to be replaced" for a total of $588. 23. The vehicle now drives better, however, i have lost faith in it , as well as toyota. This is a very serious safety issue that needs to to be addressed for the safety of anyone driving a 2008-2013 highlander. |
| Vehicle Mileage at Failure | 58000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | GREENSBORO, NC |
| VIN pattern | 5TDYK3EH6DSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 15 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |