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2013 Toyota HIGHLANDER Steering Problems, Complaints and Defects

Issue ID	1362505
Internal NHTSA #	10960130
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	HIGHLANDER
Model Year	2013
File date	14/12/16
Component	STEERING
Product type code	VEHICLE
Description of the problem	Our 2013 highlander developed a light clunking noise in the steering column after a accident in october of 2013. We thought nothing of it until december 2017 when the clunking increased in loudness and frequency. We have the problem checked out by gullo toyota of conroe, texas. They found the mid steering column shaft that was failing and causing the clunking noise and recommended replacing this part for safety reasons. We concurred and had the work completed. I discussed this situation with the service rep at gullo to see if they could determine the cause of this part failure. They could not suggest any cause so i suggested that the accident the vehicle was involved in in october of 2013 might be the culprit. Gullo would not confirm the possibility by would work with my insurance company, usaa. Usaa has rejected this theory and will not pay for the repair of the steering column's mid shaft. This part should not be failing.
Vehicle Mileage at Failure	15000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	MONTGOMERY, TX
VIN pattern	5TDZK3EH9DSXXXXXX
Was vehicle invloved in a crash?	Y
Was vehicle involved in a fire?	N
Was incedent reported to police?	Y
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	10
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

XWEHN812BE0006911 JF1VA1A65M9811019 1N6AD0CW4CC420594 WDB62111715228633 3GCPCTEC7HG385218 3C6TRVAG7EE105023 WDB1681351J998497 JTDBT42E30J003078 WAUAKDGU7S2117903 SHHCG7550XU002068 5HD1KBMLXEB629704 1FADP3F2XEL380127

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2013 Toyota HIGHLANDER Steering Problems, Complaints and Defects, Recalls and Failures

2013 Toyota HIGHLANDER Steering Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?