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2013 Toyota HIGHLANDER Service Brakes, Hydraulic Problems, Complaints and Defects

Issue ID	1112657
Internal NHTSA #	10637921
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	HIGHLANDER
Model Year	2013
File date	12/09/14
Component	SERVICE BRAKES, HYDRAULIC
Product type code	VEHICLE
Description of the problem	On september 12 2014 my wife was pulling into a parking space at her doctor's office. The space include a stop curb and it faced a four lane street. As she pulled into the space, she braked to avoid contacting the curb and was about to shift into park when the car suddenly accelerated. The car jumped the parking curb and then another curb and entered a grassy area (approximately 10 ft wide. The car continued to accelerate and jumped another curb and landed in a 4 lane street. She continued to apply the brakes while the car continued to accelerate across the street. She was headed toward another curb and grassy area and a downhill slope followed by a meineke repair business. Not wanting to go down the hill and into the building, she turned the car to the right but not in time to avoid entering the second grassy area. She was now traveling parallel to the meineke building and side swiped two small trees, and was headed toward a very busy rush hour street. To avoid accelerating into this street, she decided to try shifting the car into neutral. She looked down to find the neutral gear, and just as she looked up, she crashed head-on into another tree. The air bags did not deploy but the seat belts saved her. The car was significantly damaged to the drivers side front where she hit the tree and to the side of the car where she side swiped the two trees. The meineke employees called 911 and a detective took her to her doctor's office for treatment. She injured her ribs and back and continues to receive treatment. I'm convinced this is a software problem and i am attempting to resolve this with toyota but hold out little hope. It needs to be fixed before there are additional injuries or loss of life. My wife could have died if the car had made it to the very busy street.
Vehicle Mileage at Failure	12356
Number of Occurences	1
Source of the issue	PORTABLE SAFETY COMPLAINT FORM (PDF)
City and State	LENEXA, KS
VIN pattern	5TDDK3EH5DSXXXXXX
Was vehicle invloved in a crash?	Y
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	Y
Was part original equipment?
No. of injured persons	1
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type	AWD
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

KMHD84LFXHU277739 1FTSW21P56EA07830 4T1E11HK0KU784818 2C4RDGCG3LR214908 WBA7J21090G496832 1C6RR7FT3FS685302 VF1LMSEC639255716 U5YPC815AEL632140 CAZXM23XCG10M1483 9BWKB05U8GP064731 1GTRHCEK2RZ316343 KMHDB51DBBU323366

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2013 Toyota HIGHLANDER Service Brakes, Hydraulic Problems, Complaints and Defects, Recalls and Failures

2013 Toyota HIGHLANDER Service Brakes, Hydraulic Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?