| Issue ID | 1217187 |
| Internal NHTSA # | 10761949 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2013 |
| File date | 01/08/15 |
| Component | EQUIPMENT ADAPTIVE |
| Product type code | VEHICLE |
| Description of the problem | Starting this summer our 2013 toyota highlander was having a terrible odor coming from the ac. Went to dealer and was told they would clean out the ac/ evaporator box with ammonia and then put a mint spray to reduce ammonia smell. Paid $65 for this service. On way home i smell nothing but a stale odor. The next day the moldy smell was back. Didn't even have to start car. The second i opened door it hit me. I went on google and saw a number of people were having same problem with toyota cars. Not just a highlander!! The avalon,camry and others are having this same issue. The problem appears to be mold in the evaporator box and vents. Have had many vehicles and never a problem like this one. Bought the car new and for toyota not to admit to a bad design is disappointing. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | KIRKWOOD, PA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |