| Issue ID | 1365123 |
| Internal NHTSA # | 10967665 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2012 |
| File date | 19/08/16 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | The eyeglasses holder in our 2012 toyota highlander has a malfunction of dropping down in front of the rearview mirror due to the loss of a small retaining pin. The issue causes a disruptive and very annoying safety hazard. Attempts to get the problem repaired have met with negative consequences as the local dealership mechanics and another dealership in springfield, missouri have came to the same conclusion, not repairable. We have tried to tape up the eyeglasses holder, but the tape will not stick due to the nature of the materiel. The situation becomes embarrassing when family and friends are in the vehicle and try to assist in keeping the holder up while the vehicle is in motion. However, without favorable results and continued nagging or complaining. We are hoping that this incident information will be sufficient in finding a positive solution. The timeline is approximate and could have been longer than marked because of being in plausible denial. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | ST ROBERT, MO |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |