| Issue ID | 1574047 |
| Internal NHTSA # | 11220873 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2012 |
| File date | 31/10/18 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | While driving on the freeway at 75 mph i heard a very loud popping noise in the roof of the vehicle. When i pulled off on a side road at 45 mph, the sunroof exploded, sounding like a shotgun was fired over my head. The cover to the sunroof was open and tiny shards of glass fell into the car and i was picking them out of my hair all day. It was very distressing as i didn't know if someone was shooting at me so i kept driving until i was out of the area. When i felt safe, i stopped the car to inspect the damage and that's when i saw the sunroof glass protruding upwards. There were no other cars around me and nothing overhead. In the attached picture you can see the glass of the sunroof protruding upwards, which could not be the result of an impact from outside of the vehicle. When i took the car to the toyota dealer, the service manager said he'd heard of it happening before and admitted it was a structural defect, yet toyota would not cover it. He suggested i submit a claim to my insurance, which i did. This is a known issue that toyota needs to rectify. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CASTLE ROCK, CO |
| VIN pattern | 5TDDK3EH1CSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 45 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |