| Issue ID | 1290597 |
| Internal NHTSA # | 10874467 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2012 |
| File date | 06/06/16 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | Power liftgate on 2012 toyota highlander fails to full close and latch. 4 years old now, problem began 2 years ago at 12,000 miles, and now 1 year past 3/36 warranty and 47,000 miles. Liftgate has been completely manual for last 1-1/2 years. Using buttons to close power liftgate results in left side where motor is to be close to closed, while right side has an inch gap to d-pillar. No other reason for me to go to dealership, so i haven't scheduled an appointment. Finally took it in june 6, 2016. Over past 2 years dealer service described solution as simple adjustment. Have asked at least twice "are there any recalls or service bulletins for my highlander?" answer is always no, including day i took it for "simple adjustment". However recent research finds two recalls and multiple service bulletins for 2008-2012 highlanders. If they have had issues with power liftgates since 2008, why is there no recall on this? Potential cause is powerful motor pulls too hard and bends hinges. New design uses pair of power struts to pull evenly. Estimate approaches $600 for new hinges and other parts ($253+tax), paint, and labor. Already paid $100+tax to diagnose this issue, which took all of 15 minutes, leading me to believe they already knew about this issue, and lied about recalls and bulletins. My wife's 2014 rav4 had 1 of 2 struts replaced, and other issues reported on newer highlanders. Would like toyota to fix this known issue without further cost. |
| Vehicle Mileage at Failure | 15000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | LEBANON, TN |
| VIN pattern | 5TDZK3EH5CSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |