| Issue ID | 1002308 |
| Internal NHTSA # | 10534724 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2012 |
| File date | 26/07/13 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | This event happened when my toyota highlander 2012 (se v6 4wd) was parked and turned off. I pressed the remote control button to automatically open the car hatch door. The door was open and stay up. However, when i was putting some grocery bags inside the car, the door came down without any announcement and hitting my head. I had head ache for a couple of days. After this happened, the back door does not stay up. I brought the car to the dealer two days after the incident happened. I am still waiting for a decision from toyota customer experience center and without my car (3 weeks and counting). I am claiming a car replacement from toyota. This is the fifth incident with this car (five car repairs by the dealership under toyota guaranty) during its first year of ownership (a brand new car). Really disappointed from toyota car quality. I am afraid that next time would be a fatality or another serious injury with irreversible consequences. |
| Vehicle Mileage at Failure | 16800 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | WEST CHESTER, OH |
| VIN pattern | 5TDBK3EH5CSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 1 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |