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2012 Toyota HIGHLANDER Steering Problems, Complaints and Defects

Issue ID	1260992
Internal NHTSA #	10825630
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	HIGHLANDER
Model Year	2012
File date	11/02/16
Component	STEERING
Product type code	VEHICLE
Description of the problem	At 40,000 miles i noticed for the first time a clunking noise in the steering column when i turned the steering wheel right or left while at a slow speed. Over the next few weeks it worsened. I looked up the issue on the internet and found dozen of similar occurrences in this same model with vehicle owners reporting having to replace the steering shaft. Sometimes if left long enough, i read that this has lead to steering failure. I took the highlander to my dealer today who determined the steering shaft required replacement which will cost around $600. This to me is a safety issue because who knows what would have happened if i had let this go. I have maintained this car exactly as recommended in the owners manual. This does not seem like this is normal wear and tear. I have owned over a dozen vehicles in the last 40 years and have never experienced a problem with the steering shaft. I am curious with so many other occurrences of this safety issue by other vehicle owners why this hasn't resulted in a recall to repair all highlanders of this vintage with this steering shaft.
Vehicle Mileage at Failure	40000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	PORTLAND, OR
VIN pattern	5TDDK3EH6CSXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	10
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WVWZZZ1JZ2B135680 1C4PJMDS8FW753165 1M1AJ07706N005630 3GCNAAEK7TG393028 4P53F3427V3074920 1GKKNNLSXJZ226150 5NMJC3AE7NH002326 1GNKR8KD3GJ211928 1FDKE30G4RHA02918 WDB2020241F486550 WDC0J4KB1KF607053 1GCGK29R4TE246353

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2012 Toyota HIGHLANDER Steering Problems, Complaints and Defects, Recalls and Failures

2012 Toyota HIGHLANDER Steering Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?