| Issue ID | 1568303 |
| Internal NHTSA # | 11210570 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2012 |
| File date | 25/05/19 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | The power door lock actuator went out on the rear passenger door if my 2012 toyota highlander. I only noticed the failure by chance. After my six year old son got out of the car one day, i tried the door handle and noticed it was unlocked. I hit the key fob lock button again, and the other three doors locked, but not that one. It turns out, the door had not been locking for months. I park in the driveway at home, and a remote surface lot at work, so essentially the contents of my vehicle have been wide open to theft for a long time. More seriously, the rear passenger door will not unlock when the transmission is put into park, or the unlock button depressed. My son, who is still in a car seat with a five-point seatbelt, is essentially trapped in the vehicle. Someone has to open the front passenger door, and reach past the headrest to manually unlock the rear door. If you conduct a little research, you will see this is a common problem on toyota vehicles. It costs $500 per door to fix at the dealership. While automatic locking may be only a convenience issue for owners, failure to unlock doors is a major safety issue. |
| Vehicle Mileage at Failure | 60000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | AUSTIN, TX |
| VIN pattern | 5TDZK3EH4CSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |