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2012 Toyota HIGHLANDER Electrical System Problems, Complaints and Defects

Issue ID	1171677
Internal NHTSA #	10702972
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	HIGHLANDER
Model Year	2012
File date	01/08/14
Component	ELECTRICAL SYSTEM
Product type code	VEHICLE
Description of the problem	2012 toyota highlander limited door lock actuators began to fail at about 40k miles. The initial failure began with rt front passenger door, but all four doors began to fail to lock or unlock intermittently by smart key remote or by driver side door controls (sometimes all the doors would fail to unlock). Emergency access to any of the passengers would be a concern. At 47k miles, two of the doors' actuators (rt front passenger & lt rear passenger) had totally failed, and are being replaced by dealership at owner's expense of $900 plus $125 diagnostic fee. Web research of multiple toyota and automotive forums have revealed that similar door actuator failures have occurred with other toyota models and years, many reporting failures that occur immediately following expiration of warranty at 3yrs/36k miles. Based on other toyota owners' reports on this issue, we are concerned that the other two door actuators are likely to fail in the near future.
Vehicle Mileage at Failure	40000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	CHESAPEAKE, VA
VIN pattern	5TDDK3EHXCSXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type	AWD
Transmission type
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1G1Z95E1XBF155949 WDBCA35D0JA361570 WDDXK8JB6KA035846 WAUZZZF44JA077300 2GCEK19T141194065 2T1BR32E06C691991 MR0BU8CD4S0106966 1FTMF1CB3KKF26732 WDCDF2DE2DA188029 1FTEW1EP8NKE02764 3JB1RAX21MK000078 LSSLFNC15D0000198

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2012 Toyota HIGHLANDER Electrical System Problems, Complaints and Defects, Recalls and Failures

2012 Toyota HIGHLANDER Electrical System Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?