| Issue ID | 1370123 |
| Internal NHTSA # | 10971817 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2011 |
| File date | 05/04/17 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | Power liftgate motor arm detached from the upper portion of the rear door. Upon repeated use and tightening it becomes stripped. Forums reports this is common for several model years - no recall. Hole to screw becomes stripped over time. No access to the back end to apply nut. Dealer recommends taking it to a body shop for door replacement at $3200 - $3900 dollars. Extremely bad design flaw. If liftgate seems weak in opening nand closing, this could be part of the problem. Showed weakness for weeks until i heard the pop and realized the power rod came out. When i went to screw it back in - it's stripped. Out of warranty period. No solution found other than replacing the rear liftgate. |
| Vehicle Mileage at Failure | 73000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WILSONVILLE, OR |
| VIN pattern | 5TDBK3EH9BSXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |