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2011 Toyota HIGHLANDER Steering Problems, Complaints and Defects

Issue ID	1605257
Internal NHTSA #	11258713
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	HIGHLANDER
Model Year	2011
File date	01/08/19
Component	STEERING
Product type code	VEHICLE
Description of the problem	There is a problem with my power steering wheel, it's stiff and i unable to control it when on the road. When driving on the freeway with high speed, the steering wheel sway left or right and i unable to control it back to straight. Also, when making a turn the steering wheel not reflexes, fast enough for me to make a turn. For instance, whenever i make a right turn and then try to straighten the vehicle back to straight, the steering wheel does not reflex back enough that it leads me to hit the curb damaging front wheel rim. Since, the problem keeps on occurring, as i get worried i took it to the dealership repair shop twice within the period of 2 months. The first time, i took it in the mechanic states that probably has a problem with the alignment, so i paid the for the performance. And it didn't help at all. Then the second time, i took it back to the dealership repair shop again, i told them that the alignment didn't help at all and also i specify that the problem is the steering wheel then i left the vehicle the whole day for the repair shop to fix it. Later, when i went to pick it up, they stated that they corrected the cradle and do the alignment 4 times and i took the car out home. The vehicle still had the problem that i had when i took the car in to repair, then i drove back to the dealership and told the mechanic. Then the mechanic drove the car with me in the car, and he told me the problem is the electric steering wheel and there no way he could do anything about it. Then i asked him if i took it to any other shop will that help. He said no, there no shops that could fix it. He also said that i just have to put up with it. But, it is my life or ever my family members life on the road. So, i'm really worried and i don't have money to replace with a new car right now. The car has never been in an accident before, i bought it new from the dealership.
Vehicle Mileage at Failure	5
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	HOUSTON, TX
VIN pattern	5TDZK3EH8BSXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	26/04/25
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	65
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

6G1NP5E24EL929215 KNAEN815GLK027280 LMGMU1G80R1260942 ZFAHA3284B0578164 MM8BM447800100960 3C4NJDCH4KT823936 JMZGH12F701474626 1FBNE31L280DA2854 MMDAAT8J5RH006845 JTDKR22E100195979 JM0BK10F200317399 WBACR6A06KLH85534

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2011 Toyota HIGHLANDER Steering Problems, Complaints and Defects, Recalls and Failures

2011 Toyota HIGHLANDER Steering Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?