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2011 Toyota HIGHLANDER Steering Problems, Complaints and Defects

Issue ID	1592288
Internal NHTSA #	11244037
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	HIGHLANDER
Model Year	2011
File date	13/08/19
Component	STEERING
Product type code	VEHICLE
Description of the problem	I started experiencing a clunk in the steering wheel column when turning the wheel to the left for parking . It happened a couple of times so i took it to my regular toyota dealership for service. After test driving the car they told me it was the steering intermediate shaft that needed to be replaced. I felt i had no choice so had them do the work and it cost $782. 30 for parts / labor plus $134. 95 for alignment. Total of $917. 25. I found out that toyota had issued a technical service bulletin #t-sb-0034-13 on february 21,2013 sent to all toyota repair shops addressing this issue. They told the mechanics how to replace this equipment and that "a new intermediate shaft has been developed to address this condition". To me that means that in 2013 they knew it was a design flaw and corrected the problem by designing a new shaft. If they had notified the 2008-2013 toyota highlander customers then that this would be an issue, many would have still been under warranty and it would have been covered. But instead they waited until people had the problem, brought their cars in for repair and then charged them whatever the going rate is. In the technical service bulletin is clearly states that this would be covered under a basic warranty for toyota. I spoke to my service advisor and he referred me to toyota headquarters. I called there and spoke to two "senior customer advisors" and basically was told i was out of luck... No recall, no campaign and no customer remuneration. When i look online it's clear that my highlander is not the only one who has had to deal with this issue and spend hundreds of dollars for the repair. I think this is an issue that toyota should have to own up to !!
Vehicle Mileage at Failure	109000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	OCEANSIDE, CA
VIN pattern	5TDYK3EH9BSXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	26/04/25
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	10
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

DE200490122084012 WVGZZZ1TZHW046997 JT6GF10UXX0023180 KPACA4AN1FP220547 JTEHF21A330104115 WDBWK56F96F084899 SALWZ2SE1KA821229 KNADN4A36D6273544 JTGEB73J899001079 5TDLB3CH6NS071475 JS1GN72B9H2201546 WBAWY920700R99735

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2011 Toyota HIGHLANDER Steering Problems, Complaints and Defects, Recalls and Failures

2011 Toyota HIGHLANDER Steering Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?