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2011 Toyota HIGHLANDER Steering Electric Power Assist System Problems, Complaints and Defects

Issue ID	907318
Internal NHTSA #	10448267
Manufacurer	TOYOTA MOTOR CORPORATION
Brand	TOYOTA
Model	HIGHLANDER
Model Year	2011
File date	12/12/11
Component	STEERING:ELECTRIC POWER ASSIST SYSTEM
Product type code	VEHICLE
Description of the problem	While driving at approximately 40 mph, i was unable to keep the car in the lane on a slight curve to the right in the road. The steering wheel was turning, but the wheels were not responding. The steering wheel was much harder to turn. Suddenly the steering wheel was extremely easy to turn and the car veered heavily to the right causing me to run off the road. This has happened several times at other speeds. The consumer has since traded the vehicle. Updated 09/13/12 the consumer stated electronic steering systems were fundamentally flawed. The consumer stated he will never buy another vehicle with electric steering. Updated 10/22/12
Vehicle Mileage at Failure	13500
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	RICHMOND, VA
VIN pattern	XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	26/04/25
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	40
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

JN8BY2NY9K9182098 W1N0G8DB9NV334326 WDD2573591A033405 JL7BCE1J7AK003507 3N1AB7AP0EL626556 1HGCR28F3DA106505 PPVZZZ60ZJL100025 JTDACAAU9R3017040 PPVZZZ60ZFL101367 WBA1C31030P546064 JN1HS36PXLW115048 3VWDT71K86M776073

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2011 Toyota HIGHLANDER Steering Electric Power Assist System Problems, Complaints and Defects, Recalls and Failures

2011 Toyota HIGHLANDER Steering Electric Power Assist System Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?