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2011 Toyota HIGHLANDER Exterior Lighting Headlights Problems, Complaints and Defects

Issue ID	981489
Internal NHTSA #	10512567
Manufacurer	TOYOTA MOTOR CORPORATION
Brand	TOYOTA
Model	HIGHLANDER
Model Year	2011
File date	12/12/12
Component	EXTERIOR LIGHTING:HEADLIGHTS
Product type code	VEHICLE
Description of the problem	Tl* the contact owns a 2011 toyota highlander. The contact stated that the low beam headlights didn't illuminate the entire road. As a result, the contact hit a deer. The contact was not able to avoid the crash due to failed visibility coverage. The contact was not injured and a police report was not filed. The vehicle was taken to the dealer several times for the failure prior to the crash. The dealer aligned the headlights several times however, the failure was not corrected. The dealer stated that the headlight design was a manufacturing defect that could not be corrected. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 25,000 and the current mileage was 32,000. Updated 7/8/13 *cn the consumer was informed the headlights could not be fixed, as it was a factory problem. Updated 07/18/13
Vehicle Mileage at Failure	25000
Number of Occurences	1
Source of the issue	HOTLINE VOQ
City and State	CHESHIRE , CT
VIN pattern	5TDBK3EH9BSXXXXXX
Was vehicle invloved in a crash?	Y
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	10/12/10
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type	AWD
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name	ROCKINGHAM TOYOTA
Dealer's telephone number
Dealer's city	SALEM
Dealer's state code	NH
Dealer's ZIP code	03079

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

MA1NS2NP1S2D56191 KMHCT51UGGU286500 YV1MK76H2A2196741 JN1TANS50U0001787 1FMCU0F64MUA45756 JTHGZ1B26P5090808 WP1ZZZ95ZFLB41077 KMHCT41UGHU356980 WV2ZZZ2KZFX114754 JTMBH31V805058356 6G1FJ5E34EL907262 PE163EKLA1KL00151

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2011 Toyota HIGHLANDER Exterior Lighting Headlights Problems, Complaints and Defects, Recalls and Failures

2011 Toyota HIGHLANDER Exterior Lighting Headlights Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?