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2010 Toyota HIGHLANDER Vehicle Speed Control Problems, Complaints and Defects

Issue ID	977468
Internal NHTSA #	10509771
Manufacurer	TOYOTA MOTOR CORPORATION
Brand	TOYOTA
Model	HIGHLANDER
Model Year	2010
File date	20/03/13
Component	VEHICLE SPEED CONTROL
Product type code	VEHICLE
Description of the problem	I'd stopped on the residential street to let a car pass. After the car passed, i attempted to pull up along the curb to park, but the car accelerated and crashed into a tree. The brakes did not respond and the steering did not seem to respond. The space between acceleration and impact was 10-15 feet. It's like the car had a mind of its own, and i had no control. No warning lights came on and the airbags did not deploy. The passenger side headlight was smashed, the hood was smashed, front bumper and passenger side fender were also smashed. The only thing that stopped the car was the tree. Once it stopped, i simply turned the ignition off. I immediately called my insurance company and they told me to tow it to san francisco toyota for mechanical inspection. I called san francisco toyota and said that i was towing my car down and was told they'd be waiting for it. Later that day i received a call from don's autobody telling me they had my car. I confirmed with sf toyota and they said they sent the car there and the auto body work had to be done prior to a mechanical inspection. On 4/15/13, i was informed the car had been repaired and was sent to sf toyota. I repeatedly called sf toyota to see if they had found any mechanical defects. On 4/16/13, i was contacted by don's autobody and told that toyota refused to inspect the car. Since we don't know if the car is safe to drive, the person from the autobody shop suggested we call toyota usa. Toyota usa opened a case and has enlisted bill from engineering analytics to inspect the car. Bill plans to inspect the car on 4/30/13. He will collect data and send it to toyota. Toyota said they'll review the data and will mail us the results within 30 business days. When we expressed concern that toyota waited 6 weeks to look at our car (which the autobody said they've driven), toyota had no comment.
Vehicle Mileage at Failure	52000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	SAN FRANCISCO, CA
VIN pattern	5TDDK3EH9ASXXXXXX
Was vehicle invloved in a crash?	Y
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type
Transmission type
Vehicle speed	7
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

8LCDC22328E005235 MR0BX8CD3N2780087 5J6RM4H7XEL015030 TMBUF61Z0C2046856 KNDPNCACXH7077231 5GAERAKW1MJ256751 2T2BK1BA2EC232400 WBANJ71020B459994 5NHULV210GY026330 VF1KM1R0H37612667 LMGHT1L2XS3234171 5TDKK3EH8AS011877

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2010 Toyota HIGHLANDER Vehicle Speed Control Problems, Complaints and Defects, Recalls and Failures

2010 Toyota HIGHLANDER Vehicle Speed Control Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?