| Issue ID | 1163935 |
| Internal NHTSA # | 10692491 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2010 |
| File date | 13/07/14 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | The tailgate hatch was unable to open by electronic push bottom or manually. Seeing the toyota dealership the cause was a faulty engineering design to the tailgate bytoyota. The hinge mechanics to open the rear hatch due to the weight of the door and use cause aligment issues and therefore, the gate or window cannot open properly. To fix properly a new door and hinge system were put on with no guarantees that it won't happen again. A very expensive fix by the owner. Looking into this problem many consumers with this highlander have experienced the same problem. Toyota has reengineered its newer models to correct the problem. In an emergency to get people out of the 3rd row seat with the door stuck is a safety issue. Toyota should have a recall to fix the problem as well as reimburse the owners who have had to deal with these out of pocket expenses. |
| Vehicle Mileage at Failure | 77000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | KLAMATH FALLS, OR |
| VIN pattern | JTEDK3EH9A2XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |