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2009 Toyota HIGHLANDER Visibility Wiper Problems, Complaints and Defects

Issue ID	1353844
Internal NHTSA #	10949548
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	HIGHLANDER
Model Year	2009
File date	01/02/15
Component	VISIBILITY/WIPER
Product type code	VEHICLE
Description of the problem	To whom it may concern in early 2015, the driver's side visor began to fail in my 2009 toyota highlander vin [xxx]. My description of the word fail, for the visor, is that it would no longer stay in the closed stored position. While driving down the road, a bump, road vibration, or other factor would cause the driver's side visor to lower from its closed stored position and thus impairing driver visibility. Eventually the faulty visor would lower to the point of being a hazardous distraction. Lowering only partially, it would frequently impair the driver? S vision of the road. This failed visor is not a condition limited to the 2009 toyota highlander. I have attached a copy of warranty enhancement program zf1 which describes the condition i have dealt with. While it is unclear why toyota limited this warranty enhancement to certain 2010 to 2013 highlanders, i see little or no difference to the design flaw which has occurrence in the 2009 highlander i own. After reading through many forums, in regards to the highlander, the failing visor is a safety/visibility problem, common to many newer and older model years in the toyota highlander after dealing with the faulty equipment for a significant amount of time, i purchased a replacement visor at [xxx] toyota. I paid the price of the part only in the amount of $89. 11 plus tax, no labor. I installed the part myself. Additionally, i am requesting full reimbursement from toyota for the replacement part to resolve this impaired visibility safety condition in the amount of $89. 11. Please remit payment, and resolution of the enhanced review to [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Vehicle Mileage at Failure	100000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	CHUBBUCK, ID
VIN pattern	JTEES41A692XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type	AWD
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WME01MC012H044755 3HGGK5H91KM717453 1HGCR3F86DA006307 WDB12312610019171 2HGFG4A59FH707157 VR3EBYHZ5TJ835171 1G1Y72D43L5112427 5NHULV210GY026330 4T4BE46K08R033855 JLMBNE1A7NK000460 2C4RDGBG5GR169820 WAUZZZFN6TN048725

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2009 Toyota HIGHLANDER Visibility Wiper Problems, Complaints and Defects, Recalls and Failures

2009 Toyota HIGHLANDER Visibility Wiper Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?