| Issue ID | 1032171 |
| Internal NHTSA # | 10559001 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2009 |
| File date | 01/10/13 |
| Component | VISIBILITY/WIPER |
| Product type code | VEHICLE |
| Description of the problem | The driver's side visor no longer stays up, so it has progressively dropped down to about a 30-45 degree angle toward the driver's head. This is a large safety hazard both for general visibility when driving and potential cause of injury to the head in the case of an accident. The vehicle was purchased certified used from a toyota dealership. Such a part should not become faulty just over 3 years from the time it was originally put on the market. The visor is not used aggressively or excessively. Both the dealership and toyota motors were contacted regarding this problem. Toyota advised this part was not covered under any type of standard warranty, despite the fact that it is a safety and visibility issue. Both parties were of no assistance and required owner of vehicle to pay for cost of parts and labor. Thank you for your time and consideration to this matter. |
| Vehicle Mileage at Failure | 55000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | DALLAS, TX |
| VIN pattern | JTEDS41A892XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 25 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |