| Issue ID | 1255253 |
| Internal NHTSA # | 10821332 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2009 |
| File date | 09/02/15 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | The power back door/liftgate does not close properly. The read door of the highlander would come within an inch of closing when you operated the powered close function and stop, requiring a physical nudge to completely engage the lock and close. This went on for about a year until one day there was a loud crunching noise when it was closed and would not open. After searching the internet for solutions and finding this is an extremely common problem (even several websites dedicated to forming class action lawsuits) including toyota issuing t-sb-0091-12, i called toyota's help line where i was very rudely told that since the warrantee was over, they would not cover any of it. We have a 1 year old baby and we got this car with that in mind. We currently have no access to the trunk and cannot fit her stroller in through the window. We are now faced with a several thousand dollar repair! I disassembled the part myself to find out that the metal gear about 1/2 an inch thick had sheared off and broken - exactly as shown in figure 2 of their official bulletin. Toyota tried to blame us for the failure saying we probably tried to close the door on cargo (we did not) and that this is not a known issue (why would they issue a tsb if this was not a frequent issue?). From research on the internet, there appears to be many many people with this problem and unfortunately for us, our occurred outside of the warrantee period so we are left with little recourse. I think it would be appropriate for toyota to extend coverage for this common issue since its failure makes the trunk unusable and because it has such a common occurrence. Tsb: http://media. Fixed-ops. Com/toy_servicebulletins/sb0091t12. Pdf |
| Vehicle Mileage at Failure | 45000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | HOUSTON, TX |
| VIN pattern | JTEDS43A292XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |