| Issue ID | 1062839 |
| Internal NHTSA # | 10586256 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2009 |
| File date | 25/04/14 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | Liftgate does will not open. Schaumburg toyota reported the following on their service report the following: "found auto open & close motor seized. Need: to go to bodyshop - replace l/hinge, motor-door". Toyota schaumburg is speculating (pure speculation) that the car was bumped into and therefore the distances (which distances ?) are skewed. We (owners) believe that no such incidence happened. We e-mailed toyota (case # [xxx].) who referred us back to [xxx]. [xxx] did call but offered no proof of their speculation (that the car was bumped into), neither did [xxx] provide the misalignment numbers. [xxx] did mention that toyota has known about this problem but they will honor the problem only within 3 months/36,000 miles. The power to my liftgate is now disabled and i would like for toyota to acknowledge that they have known about this problem and therefore make the liftgate fully functional (power connected) for me. We (owners) are honest when we say that the care was not bumped into from rear-side and we should not be paying for these repairs. I have tried my best to work it out with toyota corporation and schaumburg toyota, however, both are trying to deflect the responsibility away from themselves. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 53275 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | NORTHBROOK, IL |
| VIN pattern | JTEES42A892XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |