| Issue ID | 1208585 |
| Internal NHTSA # | 10747561 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2009 |
| File date | 22/10/14 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Lift gate and power door motor broke. The door stocked and could not be opened or locked. I was lucky that my toddler was not around. I am horrified what would happened if his hand stock in it and the door could not be open. We took it to molle toyota. They told me that beside the lift gate and motor the whole rear door and hinge has to be replace. They said that if i don't replace the doors i will have same problem few months later. They said that toyota modified the new rear door that they are aware that the door in my vehicle causing problems. They refused to pay for the door because it's outside warranty. The cost of motor and lift gate repair is $1500 the cost with new door is $3500. I don't understand why toyota does not pay for door that they are aware that are defective and needed to be modified. I also think that there should be a recall on this part because someone can get injured. |
| Vehicle Mileage at Failure | 87473 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | LEAWOOD, KS |
| VIN pattern | JTEEW44A992XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |