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2006 Toyota HIGHLANDER Steering Problems, Complaints and Defects

Issue ID	649061
Internal NHTSA #	10206742
Manufacurer	TOYOTA MOTOR CORPORATION
Brand	TOYOTA
Model	HIGHLANDER
Model Year	2006
File date	14/10/07
Component	STEERING
Product type code	VEHICLE
Description of the problem	Last sunday, october 14, 2007, i was driving my 2006 highlander hybrid at hormigueros, pr (zip code 00660), when suddenly the vehicle's steering got really stiff. It all happened at a cruising speed of 40-45 miles per hour when suddenly the vehicle's turning wheel got hard and it got really difficult to control. I surely got the scare of my life. I experienced some difficulties while trying to stop the vehicle and park it in a safe place. The vehicle's control panel indicated the following message: verify the hybrid system. We took it the same day to the nearest dealer (the one that i also bought the vehicle) toyota del oeste, located at hormigueros, pr (00660). My vehicle has received every service recomended by toyota since i bought it. In october 19, 2007 toyota del oeste gave me a quote (number pq2105) for $5,957. 45 for the repairing costs of my vehicle. The quote specified a transaxle assy for $4867. 71, plus $700 for 14 labor hours and a local tax of $389. 74. The dealer indicated that once the transaxle was replaced it will have one year only warranty. They also indicated that the transaxle assy was not part of the hybrid system so the warranty can not cover the repair costs (my vehicle had aprox. 66,000 miles. According to toyota, warranty for hybrid components is 8 years / 80,000 miles). My concerns: 1) how i, as a consumer, make sure that toyota is not making me pay for a defect that my vehicle may have from the factory? 2) how i am going to be sure that if they replace the transaxle assy i will not be exposed again to an unsafe situation related with a similar problem (remember that a large percentage of roads across the island of puerto rico are built over mountains). 3) how do i really make sure that the dealer is truly making me pay for a component that is not part of the hybrid system and can not be covered by the warranty (remember that, although other manufacturers maybe available, hybrid technology in puerto rico is dominated by toyota.
Vehicle Mileage at Failure	66000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	HORMIGUEROS, PR
VIN pattern	JTEDW21A860XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	14/06/05
Was original owner?	Y
Anti-lock brakes	Y
Cruise control	Y
Number of cylinders	6
Drive train type	FWD
Transmission type	AUTO
Vehicle speed	40
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name	TOYOTA DEL OESTE
Dealer's telephone number	7878499000
Dealer's city	HORMIGUEROS
Dealer's state code	PR
Dealer's ZIP code	00660

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

3A4FY58B47T602476 2C3CCABG4FH756413 2S9NC6328S1023781 3N6GD12S0ZK854531 ZCGHT3AA4NU000536 VF3VBYHRMM7864921 4T1BE32K63U670073 TMBEP6NH0J4560517 LVHRS3826T7007208 1FTFX1EFXCFC05271 JTDEAMDE5NJ056176 5J6RW2890HL521868

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2006 Toyota HIGHLANDER Steering Problems, Complaints and Defects, Recalls and Failures

2006 Toyota HIGHLANDER Steering Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?