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2005 Toyota HIGHLANDER Service Brakes, Hydraulic Problems, Complaints and Defects

Issue ID	623745
Internal NHTSA #	10185913
Manufacurer	TOYOTA MOTOR CORPORATION
Brand	TOYOTA
Model	HIGHLANDER
Model Year	2005
File date	01/11/06
Component	SERVICE BRAKES, HYDRAULIC
Product type code	VEHICLE
Description of the problem	Brake problem i bought a 2005 toyota highlander in april 2005. Early november 2006 this happened: after i started the car, i heard an extremely loud noise when the brakes were stepped on. It sounded like noisy construction equipment. The noise repeated every time the brakes were stepped on. I had the car towed to the service at crystal toyota in green brook, new jersey, and they did some work on it. About ten days later the noise returned. The crystal toyota service foreman stated that rotor pads now have a metallic content. Whenever moisture forms on the pads due to the weather, noise can result. The service applied an additive. The loud noise reappeared early january 2007. Crystal toyota service suggested driving the car a short distance and the noise would go away. This was correct. The noise went away after driving about half a mile and stepping repeatedly on the brakes. I could not see this as a long- term solution, however, as the noise level was extreme, and it was likely that an excessive impact and stress were occurring. It appeared that the brakes would eventually fail. I contacted the toyota corporation customer service and joe lacefield, a new jersey representative, called me. Lacefield downplayed my concern and said he would look at the car on january 26. I told him that he would probably not hear the noise since it did not occur on most days. Lacefield called me after looking at the car and said that he had heard no noise. I told him that i had expected that and had pointed it out to him. He then said that what i heard must have been some plain everyday brake noise and that there was no problem! Toyota corporation customer service then told me there was nothing else they could do. The noise has now occurred about a dozen times. The attitude of lacefield and of toyota customer service is that my complaint has no merit, and that the extreme loud noise does not even exist! March 14 was the latest noise occurrence. Updated 05/04/07
Vehicle Mileage at Failure
Number of Occurences	12
Source of the issue	CONSUMER LETTER
City and State	BRIDGEWATER, NJ
VIN pattern	JTEEP21A550XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	04/04/05
Was original owner?	Y
Anti-lock brakes	Y
Cruise control	N
Number of cylinders	6
Drive train type	AWD
Transmission type	AUTO
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name	CARSDIRECT.COM
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

2FMPK3K95GBB76939 WDCDF2DE2DA188029 WVGZZZ5NZGW813905 WVWZZZ3CZAE015835 JHLRD68494C023502 3N1CN7AP5EL808649 2T36CRAV0TC031525 5NMSG13D27H091758 YV1AH992891099142 WDD2122571A135484 4T1DAACK1SU609879 KNACC81GFK5013037

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2005 Toyota HIGHLANDER Service Brakes, Hydraulic Problems, Complaints and Defects, Recalls and Failures

2005 Toyota HIGHLANDER Service Brakes, Hydraulic Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?