| Issue ID | 810411 |
| Internal NHTSA # | 10350400 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2004 |
| File date | 01/06/10 |
| Component | VISIBILITY:DEFROSTER/DEFOGGER SYSTEM:WINDSHIE |
| Product type code | VEHICLE |
| Description of the problem | the temperature control on my 2004 toyota highlander keeps switching by itself from hot to cold and hot again. I have to actually turn the ac on even when the outside air coming in is moderate because the temperature control will switch by itself to hot and i can't switch it off. This occurs every time i drive and more so when i go over a bump or make a turn. I turn the vent on for outside air, but the temperature control gets locked on to hot and i can't turn it off. I have called the dealer and they have said that it would cost around $1000. 00 to fix it. They want to replace the whole control unit. I have read various forums of numerous owners having this same issue. It seems to be a problem with toyota not leaving enough slack in a ribbon cable with 3 connections that connect from the circuit board to the control knob. The wires break off from the soldering on the knob. This sounds like a known defect to me that toyota is aware of, but chooses to ignore. Apparently a cheaper fix is to re-solder the cable, but they refused to do that. I think they should be fixing this for free. This is just another example of toyota ignoring known issues with their vehicles. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CASTRO VALLEY, CA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
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| Dealer's state code | |
| Dealer's ZIP code |