| Issue ID | 724636 |
| Internal NHTSA # | 10269450 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2004 |
| File date | 07/04/09 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Steering. Looseness when turning left or right. Dealer replaced part (45220-48150 shaft assy) @ a cost of $387. 93 (this with a 15% discount). In reading your complaints filed, i note this wasn't t/1st time this has been reported & as stated, there is a dealer service advisory on it. I also took note that there apparently hasn't been any action 2 resolve the matter (ie, the owner continues 2 pay 4 repairs). Should not toyota b required 2 cover this type of repair ? Like we're talking steering here. Is it going to take someone who just let's the problem go to the point where he/she looses control of the vehicle & there is physical injury or death? I was hesitant to write this up because i don't see where n investigation has been conducted (did i just miss it?). My vehicle has just under 55k miles on it (all of them onroad) &s been maintained by the dealer. To me it looks like a $$$ maker 4 the dealer & a calculated decision by toyota that enough of those requiring the repair wouldn't complain; looks like toyota wins. |
| Vehicle Mileage at Failure | 54594 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | RANCHO CORDOVA, CA |
| VIN pattern | JTEGD21A640XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |