| Issue ID | 614172 |
| Internal NHTSA # | 10177404 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2004 |
| File date | 18/11/06 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | 2004 toyota highlander began making a noise which could be felt in the steering wheel, particularly when turning or going over a bump at slow speed. Toyota has a tsb out on this but it is not know to owners, and is not well know at the dealership. This despite hundreds if not thousands of complaints on the web. Furthermore, toyota reps and the dealer's service writers will tell you face to face it is not a safety issue, but won't put it in writing. When the problem was finally repaired by replacement of the steering shaft, i became aware that prior to the repairs the car was pulling to the left and the steering wheel was hard to turn as the vehicle now track straight and the wheel easy to turn. With such symptoms i feel very strongly that toyota should be compelled to notify vehicle owners. *nm |
| Vehicle Mileage at Failure | 25250 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | FRESNO, CA |
| VIN pattern | JTEEP21A040XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 20/09/04 |
| Was original owner? | Y |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | 4WD |
| Transmission type | AUTO |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |