| Issue ID | 853410 |
| Internal NHTSA # | 10395715 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2004 |
| File date | 15/12/10 |
| Component | EXTERIOR LIGHTING |
| Product type code | VEHICLE |
| Description of the problem | The lenses of the daytime running lamps/high beams have developed white, oval-shaped bubbling/melting marks of approximately 0. 5 to 0. 75 inches in diameter, in the center of the lenses, directly in front of the lamps. I first noticed this in december 2010 just prior to changing the original lamps (therefore the replacement lamps did not cause this problem). I reported this to toyota, case number 1012071480. Toyota told me to take this up with the service department of a dealer. At the dealership, i was initially quoted a price of $988 to replace the assemblies. After discussion with the service manager and his follow-up with toyota, the price was lowered to $396 to pay only for labor, parts to be provided at no charge. I opted to not have this done for this price. Possible safety issues: 1) damaged/melting lenses could impact the effectiveness of the high beams and/or the daytime running lamps; 2) heat that is hot enough to damage/melt the lenses could be a fire hazard; 3) damaged/melting lenses could be an indication of an electrical problem. I have digital photos taken in december 2010 showing the damaged/melting lenses that i have provided to toyota and would be pleased to provide to nhtsa. I have also retained the original lamps, and the car still has the damaged/melted lenses. |
| Vehicle Mileage at Failure | 83000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | LANSDALE, PA |
| VIN pattern | JTEGD21AX40XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |