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2004 Toyota HIGHLANDER Equipment Electrical Air Conditioner Problems, Complaints and Defects

Issue ID	870596
Internal NHTSA #	10413917
Manufacurer	TOYOTA MOTOR CORPORATION
Brand	TOYOTA
Model	HIGHLANDER
Model Year	2004
File date	18/06/11
Component	EQUIPMENT:ELECTRICAL:AIR CONDITIONER
Product type code	VEHICLE
Description of the problem	Intermittent loss of a/c and/or heat and finally total loss of a/c on my 2004 toyota highlander. Initial fix was to tighten the nut on the temperature control. I found that this problem was inherent after going to the web and learning of the many problems with the assembly and the quick fix. Essentially the a/c stopped working entirely. I brought it to my private mechanic and he found that the cable from the temperature control to the mother board was broken. I inquired how this could happen and was advised that when the nut on the temperature control came loose, the whole unit was turning when i was adjusting the temperature, which caused the cable to break. The lack of a lock washer over the flat washer was the culprit that allowed the nut to come loose. Because the cable from the motherboard to the temperature control is hard wired, the entire assembly had to be replaced at a cost of approxitmately $950. 00. Note: i have the entire faulty assembly at home, in the event you require to see it. *kb
Vehicle Mileage at Failure	107578
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	OAKDALE, NY
VIN pattern	JTEHD21A540XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	4
Drive train type	AWD
Transmission type
Vehicle speed	55
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

5YJ3E1EB9MF915175 W0V7H9ED8J4142667 KMFJA17BPCC186825 5XYPHDA58HG270804 JMYLRV95WEJ710112 WMWZP32070T334118 WAUZZZF42MA061410 1GCEK14W6VZ162819 WAUZZZ8V4JA063466 5XYZKDAG7BG062125 3MW5R7J08L8B33132 1FUBCYBS48HAB5781

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2004 Toyota HIGHLANDER Equipment Electrical Air Conditioner Problems, Complaints and Defects, Recalls and Failures

2004 Toyota HIGHLANDER Equipment Electrical Air Conditioner Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?