| Issue ID | 771632 |
| Internal NHTSA # | 10315318 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2003 |
| File date | 16/10/09 |
| Component | POWER TRAIN |
| Product type code | VEHICLE |
| Description of the problem | I pulled into a parking space at a shopping center near my home, then backed up a few feet in order to straighten my car. When i put the transmission into drive, the car suddenly surged forward entirely on its own, striking the concrete barrier a few feet in front of my car. I did not accelerate, there were no floor mats on the driver's side, and the force threw me against the steering wheel. A witness ran over to see i was injured, but i was just badly frightened. The front fender was dented, but actually popped back out as i was standing beside my car with the witness. I had previously complained about the engine alternately slowing and surging as i drove, usually only at speeds up to 40mph, to my local service department. When i called my service department, they gave me a toll free number where i spoke to a toyota case manager who assigned me a case number and treated me very coldly and with suspicion, asking personal questions about my health, insurance company and driving record. I said i was just concerned that my car had behaved like one i had just heard about on the local news, and i wanted to know what to do and prevent others from experiencing what had happened to me or worse the case mgr. Said they would call me back. They never called back. The following month i took my car in for service and asked them to check the electrical system. They said they found no problems. |
| Vehicle Mileage at Failure | 23270 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | RENO, NV |
| VIN pattern | JTEHF21A330XXXXXX |
| Was vehicle invloved in a crash? | Y |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 08/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | 4WD |
| Transmission type | |
| Vehicle speed | 1 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |