| Issue ID | 582438 |
| Internal NHTSA # | 10152883 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2003 |
| File date | 16/03/06 |
| Component | LATCHES/LOCKS/LINKAGES:DOORS:LATCH |
| Product type code | VEHICLE |
| Description of the problem | 1. Notice or recall received ssc 40b highlander child protection lock system safety recall 2. Contacted 2 toyota dealerships to schedule an appointment and the national customer service line and was advised that appointments were not available but cars were taken in the order received on a given day with prior days cars being serviced first. 3. I attempted to set an appointment at the convenience of both dealerships this week, next week, next month or even two months away when i could take my vehicle in and have the 30 minute (approximately) repair completed within a reasonable time. I was told that no such appointment could be made and that i had the choice of bringing the car in between 7:00 a. M. And 9:00 a. M. And that it would be done in a hour and a half to three or four hours. Toyota in their recall notice promises "any toyota dealer will modify the cpl lever at no cost to you in as convenient a manner as possible." it further states "make an appointment." *nm |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | FRESNO, CA |
| VIN pattern | JTEHF21A830XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 08/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | Y |
| Number of cylinders | 6 |
| Drive train type | AWD |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | MICHAEL TOYOTA |
| Dealer's telephone number | |
| Dealer's city | FRESNO |
| Dealer's state code | CA |
| Dealer's ZIP code |