| Issue ID | 853075 |
| Internal NHTSA # | 10396320 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2002 |
| File date | 01/04/11 |
| Component | VISIBILITY |
| Product type code | VEHICLE |
| Description of the problem | My toyota highlander on both the driver and passenger side sun visors drop down while driving. Research of this problem indicate others are having the same problem which potentially can cause an accident by blocking vision or disturbing the driver while driving. Notified toyota of the problem and got a very prompt standard customer service reply that the warranty has expired and basically it is your problem versus a potential design flaw that may have safety considerations and they at least could of provide assistance to correct the problem other than a replacement at $660. Even at that based on the internet that is not a permanent repair since it is a design flaw. Apparently this is also a problem with other toyota models. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | PORTABLE SAFETY COMPLAINT FORM (PDF) |
| City and State | KINGWOOD, TX |
| VIN pattern | JTEGF21A720XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 08/08/26 |
| Was original owner? | |
| Anti-lock brakes | |
| Cruise control | |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |