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2002 Toyota HIGHLANDER Exterior Lighting Headlights Problems, Complaints and Defects

Issue ID	535874
Internal NHTSA #	10116187
Manufacurer	TOYOTA MOTOR CORPORATION
Brand	TOYOTA
Model	HIGHLANDER
Model Year	2002
File date	06/07/02
Component	EXTERIOR LIGHTING:HEADLIGHTS
Product type code	VEHICLE
Description of the problem	I have a 2002 tooyota highlander, after a heavy rainstorm in july of 2004, i noticed that the headlamp on my front drivers side had moisture and was foggy on the inside of it. It went away in about a week or so. After going to a carwash i noticed the same problem and the area was wider. I notified lee's toyota in queens ny. I was told by the customer service rep. Jason that it was normal and the heat from the lamp will eventually make the moisture evaporate because it was made that way. After several episodes and the area of moisture spreading each time it rains snows or i go to a car wash. I now have a problem with the vision on my drivers side especially at night. The area is being obstructed because of the fog in the headlamp. I almost had 2 accidents because of it. I notified lee's toyota on several occasions, and was told they could do nothing unless i pay for it. I am disabled, must wear corrective lenses while driving and now i have a problem that hinders my vision. I read the car manual and there are no article about this. My niece has the same suv and she does not have this problem, i contacted toyota motor corp. And was told that i should have notified them before and i told them i did notify them when i became awear of the problem. Toyota motors told me that they will pay to have it fixed but i must fix it and pay for it first and they will reimburse me. I feel that it is a defect and that toyota should fix the problemand pay for it before i have a accident or something. Please look into this situation. I am on a fixed income and can't afford it at this time.
Vehicle Mileage at Failure
Number of Occurences	20
Source of the issue	NHTSA WEB SITE
City and State	BROOKLYN, NY
VIN pattern	JTEHF21A920XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	30/10/01
Was original owner?	Y
Anti-lock brakes	Y
Cruise control	Y
Number of cylinders	6
Drive train type	AWD
Transmission type	AUTO
Vehicle speed	0
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

KNAFJ412BGA944351 WVGZZZ5NZNW537343 3VV4B7AX5JM140559 WVGJV7AX4GW590992 XW8ZZZ5NZJG231949 WVGZZZ1TZLW046577 WVGZZZCS2SY062546 WVGZZZE2XSE010290 WVGZZZCT4SW009285 WVGDGDAX9NW508661 WVGBV78X0JK005831 3VVCB7AX4PM125491

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2002 Toyota HIGHLANDER Exterior Lighting Headlights Problems, Complaints and Defects, Recalls and Failures

2002 Toyota HIGHLANDER Exterior Lighting Headlights Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?