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2002 Toyota HIGHLANDER Engine Problems, Complaints and Defects

Issue ID	1178544
Internal NHTSA #	10712876
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	HIGHLANDER
Model Year	2002
File date	20/04/15
Component	ENGINE
Product type code	VEHICLE
Description of the problem	I drove vehicle crown toyota for a minor service and mentioned that there was dripping of coolant noticed on the garage floor. Requested 'check and advise' on this. After approximately 3. 0 hours, i went to the service desk for information regarding leak. I was taken to the service advisor [xxx] and he told me that they could not repair the leak because that situation is due to the head bolts pulling out of the block. The estimate for such repair was $6,780. 28 plus tax and would involve replacing the short block. He mentioned this problem was known to occur with vehicles having the 2az-fe engines such as the above highlander and that i could research same. Since i was buying only toyota cars since 1972 and have owned 4 such cars and one lexus based on my experience and conclusion that reliability is number one with toyota. I can only say i was in shock. When i told my wife (this is actually her auto), she was sick for the next three days. A short discussion with aaa. Suggested we look at this web site for complaints, etc. It turns out that this problem has occurred many times before and applies to several models including the rav-4 and highlander some with much lower mileage but there is no actual recall or letter notice from toyota. Also, no proposed action by dealerships to resolve the problem. I think that dumping this sudden, major expense problem on owners is very irresponsible- not worthy of toyota. Compensation regarding the time loss and expense should be offered to owners or dealers should be instructed by toyota to resolve when found. Please note that this vehicle and all the previous was serviced by toyota /lexus dealerships. A positive response would be appreciated. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Vehicle Mileage at Failure	114434
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	POMONA, CA
VIN pattern	JTEGD21A220XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	08/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	4
Drive train type	FWD
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WBACR620209R82979 JF2SJAHC9FH407739 JTDBR22E570273044 JHMFD16376S409095 1FMRU17L3WLB40919 JHMEH61700S103795 NMTEZ20E20R102186 LDC4LRFJ1E9500177 JTMAUBBJ2R4049121 WDD2573182A006447 1N4AL3AP9HC128214 MMBENKJ30GH039034

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2002 Toyota HIGHLANDER Engine Problems, Complaints and Defects, Recalls and Failures

2002 Toyota HIGHLANDER Engine Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?