| Issue ID | 787284 |
| Internal NHTSA # | 10328086 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2002 |
| File date | 18/04/10 |
| Component | ENGINE AND ENGINE COOLING:ENGINE |
| Product type code | VEHICLE |
| Description of the problem | My 2002 toyota highlander v6 broke down on the side of the road. I had it towed to the toyota dealership where they informed me that oil sludge has clogged my engine and i would have to have it replaced to the tune of $6000. I was shocked because i always got my oil changed well before the suggested 7500 mile mark. I did some research online and found out my car was part of a recall and class action suit. They never sent a recall notice. We purchased the car when it was 2 years old. I contacted toyota usa and they confirmed that it was oil sludge but since a was a couple months beyond the class action suit of 8 years. I argued that they never sent us a recall notice. They pretty much said tough luck. I was lucky i was able to get my car to the side of the road safely ( my 5 year old daughter was in the back). I don't feel toyota made enough of an effort to let the customer know of these issues.. I feel they were interested in protecting their reputation above their customers safety. I would have certainly gotten the car fix if they had sent the recall notice. I will not pay $6000 for something that toyota should. These cars are dangerous and this company is wreck-less. |
| Vehicle Mileage at Failure | 110000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | RALEIGH, NC |
| VIN pattern | JTEGF21A020XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | Y |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 08/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |