| Issue ID | 671174 |
| Internal NHTSA # | 10224522 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2002 |
| File date | 02/04/08 |
| Component | ENGINE AND ENGINE COOLING:ENGINE |
| Product type code | VEHICLE |
| Description of the problem | 2004, my highlander was serviced for gel in the valve seals. On april 2, my car was brought to leith toyota because the car made a loud noise after being cranked and the oil light was on. As i drove a couple of miles, all computer lights came on and the car cut off. I was told testing was done and i had oil although it was not being pumped to the engine for some reason. (i have oil changed every 3,000 miles). The next day, i went to check on the progress and the service manager told me they drove the car around and it never cut off and he really did not know what was wrong with it. I decided to take it to another mechanic to find out and 10 miles away, the engine blew up. Now, i have no car to drive and i am a single mom that has to work. I feel that the service manager should have been honest with me regarding toyota's past engine defects and to drive my car would be fatal. After having it towed to another toyota dealership to check for oil sludge and requesting that my mechanic be present when dropping the oil pan, they told me that was not necessary and did it without calling me first. I have lost all future trust with this company and fell that their"hush hush recall" should have been made public. |
| Vehicle Mileage at Failure | 124000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | RALEIGH, NC |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 01/12/03 |
| Was original owner? | N |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | |
| Drive train type | |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | LEITH TOYOTA |
| Dealer's telephone number | 919-787-0099 |
| Dealer's city | RALEIGH |
| Dealer's state code | NC |
| Dealer's ZIP code | 27614 |