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2001 Toyota HIGHLANDER Vehicle Speed Control Problems, Complaints and Defects

Issue ID	770831
Internal NHTSA #	10314703
Manufacurer	TOYOTA MOTOR CORPORATION
Brand	TOYOTA
Model	HIGHLANDER
Model Year	2001
File date	25/06/06
Component	VEHICLE SPEED CONTROL
Product type code	VEHICLE
Description of the problem	My 2001 highlander has caused me so much stress. On june 25, 2006 i brought the highlander in to toyota crystal in greenbrook, nj after having had two episodes in which the car kept accelerating even though my foot was off the gas pedal and the brakes did not help in slowing the car down. On both occasions i had put the car in neutral to slow it down. It is the same exact scenario that has been in the news this past month. The toyota dealer was unable to help us in resolving the problem at that time. I still have a copy of the letter i gave to the dealer on that date describing the problem. When the news broke about the acceleration problem i called crystal toyota. They offered to check the car again but was told we would have to pay for the analysis since it was not under the recall. So i called toyota in morristown nj where i had purchased the car in 2001. The manager told me to call toyota corporate at 800-331-4331. I did so and after describing the car problem, was given case #1001138288 and assured that i would receive a call back within one business day. The call never came so my husband called toyota back. The reason given to us for not calling back was that our car was not in the recall. The toyota representative also told my husband that the parts under recall were not installed in the 2001 highlander and to call customer relations at crystal toyota. This time crystal offered to test drive the car for no charge but said they wouldn't know how to go about repairing it since no substitute piece for the 2001 exists. So the problem remains unresolved. This is a dangerous situation and i am sure that there must be other 2001 highlanders with the same problem. Since those two experiences i only drive the car when it is absolutely necessary. Please investigate this matter. Unfortunately i did not know about nhtsa until this week. Otherwise i would have contacted nhtsa at an earlier date. I am looking forward to hearing from you.
Vehicle Mileage at Failure	52000
Number of Occurences	2
Source of the issue	NHTSA WEB SITE
City and State	BRIDGEWATER, NJ
VIN pattern	JTEHF21A010XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	08/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	80
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

VF7YD3MFB12C24653 WBA1H1107EVZ98768 WDC1660562A620537 LVMCAHEL3TDC11571 XW8ZZZ61ZEG062657 KMHDH4AE7BU102785 1N4AL3A98DC219390 2FMPK3J93KBC06742 1GKUKJE36AR238442 WAUZZZ8E68A003201 1GKFC16J77J174082 MA3FC31SXBA208712

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2001 Toyota HIGHLANDER Vehicle Speed Control Problems, Complaints and Defects, Recalls and Failures

2001 Toyota HIGHLANDER Vehicle Speed Control Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?