| Issue ID | 479829 |
| Internal NHTSA # | 10071350 |
| Manufacurer | TOYOTA MOTOR CORPORATION |
| Brand | TOYOTA |
| Model | HIGHLANDER |
| Model Year | 2001 |
| File date | 15/03/03 |
| Component | ENGINE AND ENGINE COOLING |
| Product type code | VEHICLE |
| Description of the problem | Engine oil sludge. The estimated cost of our engine problem was $7,200 (canadian) and it started at 38,000 km (24,000 miles). The matter was resolved when we dug up an old oil change slip that my wife and i had forgotten about altogether. Before the discovery we were unable to provide a receipt for each year that we have owned the car so toyota insisted that it was customer negligence that resulted in the oil sludge. Top engine block was replaced and we got off scott free. When an oil leak was detected after a week of getting the car back from the shop, we brought it back in and they fixed it again - no charge. I feel that this was a bit like david knocking out goliath. |
| Vehicle Mileage at Failure | 24000 |
| Number of Occurences | |
| Source of the issue | CONSUMER ACTION GROUP |
| City and State | TORONTO, UN |
| VIN pattern | JTEHF21A410XXXXXX |
| Was vehicle invloved in a crash? | |
| Was vehicle involved in a fire? | |
| Was incedent reported to police? | |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 08/08/26 |
| Was original owner? | |
| Anti-lock brakes | |
| Cruise control | |
| Number of cylinders | |
| Drive train type | |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |