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2001 Toyota HIGHLANDER Engine And Engine Cooling Problems, Complaints and Defects

Issue ID	478920
Internal NHTSA #	10070964
Manufacurer	TOYOTA MOTOR CORPORATION
Brand	TOYOTA
Model	HIGHLANDER
Model Year	2001
File date	15/10/03
Component	ENGINE AND ENGINE COOLING
Product type code	VEHICLE
Description of the problem	Oil sludge issue. The toyota was in the shop for 1. 5 weeks. The final bill did not include any totals, but the service manager indicated parts alone were close to $1600. We were very disturbed with toyota's position that this problem was a maintenance issue and that they would only repair this issue once within the first eight years. They indicated that we followed the wrong maintenance schedule of normal rather than severe conditions for florida. Considering the owners manual does not specify this, and that i own a lexus that has no signs of problem after following the same schedule, we were disappointed with their response. Since the service manager at the dealership could give us no guarantee that this would happen again in the near future, even if they changed the oil every 5000 miles as he directed, we turned around and traded the vehicle in on a honda the same day. I did contact sw toyota customer service and they accused us of the same faulty maintenance as the service manager. It was obvious after several conversations that toyota no longer stands for quality and customer service. As i indicated to them in a recent email and a letter that i am currently drafting, they have lost a toyota owner forever. Now that we have divested ourselves of the highlander, i plan to sell the lexus as well. I know you didn't need to hear all this, but to answer your questions. Toyota honored its csp (once in eight years), but i unsure how much the repair cost were.
Vehicle Mileage at Failure	32000
Number of Occurences
Source of the issue	CONSUMER ACTION GROUP
City and State	TAMPA, FL
VIN pattern	JTEGF21A410XXXXXX
Was vehicle invloved in a crash?
Was vehicle involved in a fire?
Was incedent reported to police?
Was medical attention required?
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	08/08/26
Was original owner?
Anti-lock brakes
Cruise control
Number of cylinders
Drive train type
Transmission type	AUTO
Vehicle speed
DoT tire identifier
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Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
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Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

XW8ZZZ61ZEG062657 KMHDH4AE7BU102785 1N4AL3A98DC219390 2FMPK3J93KBC06742 1GKUKJE36AR238442 WAUZZZ8E68A003201 1GKFC16J77J174082 MA3FC31SXBA208712 WAUH3DGY1PA045429 NLHB351BAFZ010487 KL1DC53FX8B196641 KNDMB5C15F6031960

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2001 Toyota HIGHLANDER Engine And Engine Cooling Problems, Complaints and Defects, Recalls and Failures

2001 Toyota HIGHLANDER Engine And Engine Cooling Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?