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2019 Toyota HIGHLANDER HYBRID Unknown Or Other Problems, Complaints and Defects

Issue ID	1539023
Internal NHTSA #	11180862
Manufacurer	Toyota Motor Corporation
Brand	TOYOTA
Model	HIGHLANDER HYBRID
Model Year	2019
File date	19/09/18
Component	UNKNOWN OR OTHER
Product type code	VEHICLE
Description of the problem	My toyota highlander limited platinum hybrid navigation system vehicle voice command doesn't work on initial start up of the vehicle. The navigation system does accept driver voice commands and does set up the navigation and provides the driver with on screen driving directions but the vehicle voice command doesn't work and there are no turn by turn voice instructions. (note: there is a work around and that is to turn off the vehicle immediately and restart the system ... Then voice command operates properly). My safety concern is: unless i anticipate using the navigation system and restart the vehicle a second time i will not get turn by turn voice commands from the vehicles navigation system. Since the navigation system responds to the drivers commands i do get on screen direction (w/o voice command) and find myself watching the screen for directions rather that the traffic in front of me. To date i have not had an accident but have had a couple of close calls in urban driving situation when i'm missing vehicle turn by turn voice commands. I see this as a vehicle defect that will be causing serious safety issues as the number of these vehicles increase on the road. I have made numerous trips to the dealership and contacted toyota customer support a number of times. At this time it is an issue theoretically being worked by toyota with no known ecd. i've googled numerous highlander forums and found owners of the 2019 hybrid limited platinum all over the country have this similar issue and have received the same response from toyota. It's only a matter of time that someone watching their navigation screen because they weren't getting turn by turn voice commands from the vehicle will cause a serious accident or run over a pedestrian. Please help us 2019 toyota highlander hybrid limited platinum owners resolve this serious safety issue. Thks.
Vehicle Mileage at Failure	10
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	MUKILTEO, WA
VIN pattern	3TMAZ5CN9KMXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	20
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

LRW3E7FS9TC952656 WAUZZZ4G4HN059072 WDD2050402R492798 WP1ZZZ9YXPDA07744 VF1KT1F0641547759 WP1ZZZXA8SL152900 5XYKUDA2XCG235914 ZFFYR51C000120457 JTHD51FF7L5012253 WVWZZZ3CZME070073 WAUZZZ8T6DA020458 VF3YC2MFC12J46643

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2019 Toyota HIGHLANDER HYBRID Unknown Or Other Problems, Complaints and Defects, Recalls and Failures

2019 Toyota HIGHLANDER HYBRID Unknown Or Other Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?