| Issue ID | 1576953 |
| Internal NHTSA # | 11223009 |
| Manufacurer | Toyota Motor Corporation |
| Brand | TOYOTA |
| Model | HIGHLANDER HYBRID |
| Model Year | 2013 |
| File date | 21/06/19 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | We recently had our highlander completely totaled by our insurance after a failure to have our air conditioning drain properly. The clog caused water to back up into the frame of the car and flood our floor carpeting. The drainage issue also caused the headliners to become wet and drip onto the leather upholstery. We brought this to the attention of the dealership advantage toyota valley stream and they first suggested clearing the moon roof but that wasn't the issue. When we brought it back to them they knew it was a problem with the a/c drain. This appears to be a known issue with toyota vehicles. Even though this is a known problem it's not part of their standard maintenance process. We could have saved ourselves a headache by having them "add" this to the regular maintenance. |
| Vehicle Mileage at Failure | 48000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | BROOKLYN, NY |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |